OFFER 03 · Social Listening as a Service

We increase the adoption and impact of your social listening.

You already own a platform and it is under-used. We take over the taxonomy, the dashboards and the recurring analyses, and train your teams to read them, so the licence you pay for produces decisions.

Talk to a consultant What's included

Related expertise Social listening

Your platform, after three months Illustrative example
  • Dashboards actually used3 / 2719 / 27
  • Teams reading the data15
  • Analyses per month06
  • Decisions it informed?Tracked

Before After

Pace
Analyses from month 2, quarterly review
Start
Audit in two weeks, rework in six
Who reads
Your teams, trained by us
Price
Price list on request

Trusted by 50+ organisations · 160+ projects since 2022

Is it for you?

For you if

  • You pay for a listening platform that few people open.
  • Your dashboards were set up once and never revisited.
  • Your teams receive exports, but no conclusions.

Not the right fit if

What you receive

The detail of the offer, and a sample deliverable as it reaches you.

  1. 01An audit of your setup

    Queries, taxonomy, dashboards and usage, reviewed against the questions your teams actually ask.

  2. 02A rebuilt taxonomy

    Topics, brands and products tagged the way your business talks about them.

  3. 03Dashboards people use

    Fewer of them, each built for one team and one decision.

  4. 04Recurring analyses

    The weekly and monthly reads produced by our analysts, inside your platform.

  5. 05Team training

    Short sessions, by role, so each team reads its own data.

Before / after readPosts per day, 7 days before and after launch
Before805posts/dayAfter2 062posts/dayUplift+156 %vs beforeCarried by46 %creators
01,0002,0003,000LaunchCreator video · 1.2M viewsD-7D-5D-3D-1D+1D+3D+5

Your brand Category average

Source: Social media, press, forums · 48,300 postsLicter · p. 4 / 16
See the use case

How it runs

  1. Weeks 1 and 2Audit

    We review the setup and test it against your questions.

  2. Weeks 3 to 6Rebuild

    Taxonomy and dashboards reworked, one team at a time.

  3. From month 2Delivery

    Recurring analyses delivered inside your platform.

  4. Each quarterReview

    Usage is measured, and the setup adjusted.

Indicative timings, adjusted with you at framing.

56:29In their words“The social room revolutionised the way we work.”SNCF M. Fleurbaey

And for you?

Get a sample reworked reporting, in your sector.

Anonymised, sent by a consultant within 48 hours: what you would actually receive.

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Frequently asked questions

Which platforms do you work with?

Talkwalker, Visibrain, YouScan and SoPrism every day, and most other listening platforms on the market.

Do we keep our licence?

Yes. The licence stays yours; we make it produce decisions. If the audit shows it does not fit your needs, we tell you.

How long before teams use it?

Usually within the first quarter: the audit and rebuild take about six weeks, then usage is measured every month.

Do you train our teams?

Yes. Training is part of the offer, by role and on your own data, not on a demo account.

How do we start?

With a two-week audit of your current setup, tested against your questions.

Who owns the deliverables?

You do. The studies, reports and dashboards produced for you stay yours, including if you stop. We work on public, aggregated data, in line with GDPR.

The other offers

Compare the offers

Which platform are you paying for?

Leave your email or phone number. A consultant calls you back within 30 minutes on weekdays and tells you which model fits.

A consultant, not a sales team. Weekdays, 9am to 7pm.

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  • 50+organisations served
  • 160+projects since 2022
  • 20+languages monitored